收銀服務(wù)部員工
關(guān)于工作?職位簡(jiǎn)介
作為收銀服務(wù)部員工，您需要為顧客提供高效便捷的收銀服務(wù)，改善宜家商場(chǎng)的成本效益，同時(shí)，提供可靠、高效、準(zhǔn)確、友善的收銀服務(wù)。這個(gè)職位對(duì)宜家非常重要，可以為顧客營(yíng)造愉悅舒適的購(gòu)物體驗(yàn)，從而提高顧客的回訪率。如果您愿意學(xué)習(xí)知識(shí)，希望提高自身技能，以此在對(duì)宜家做出貢獻(xiàn)的同時(shí)也讓自己得到發(fā)展，我們非常歡迎您的加入。
您的職責(zé)?您的任務(wù)包括：
具備收銀的知識(shí)和技能，自信并渴望為顧客提供便捷的收銀服務(wù)。
確保收銀設(shè)備可全天有效運(yùn)行，您能在顧客需要時(shí)及時(shí)提供幫助。
優(yōu)化收銀服務(wù)環(huán)節(jié)中宜家與顧客之間的合作伙伴關(guān)系，以便提高顧客滿意度。
在收銀臺(tái)按照規(guī)定的流程準(zhǔn)確輸入銷(xiāo)售并收款完成交易。
能提供常見(jiàn)問(wèn)題的解決方案，始終確保為商場(chǎng)訪客和我們的同事提供安全可靠的商場(chǎng)環(huán)境。
嚴(yán)格執(zhí)行收銀現(xiàn)金流程，以確?，F(xiàn)金流轉(zhuǎn)的安全性。
您的任職要求?您的知識(shí)，技術(shù)和經(jīng)驗(yàn)包括：
對(duì)工作充滿熱情，樂(lè)于同團(tuán)隊(duì)其他成員合作
具有良好的自律能力，善于把握細(xì)節(jié)
面對(duì)情緒化的顧客時(shí)能夠承受壓力并保持冷靜和鎮(zhèn)定，能同時(shí)處理多項(xiàng)任務(wù)
能操作電腦，具有獨(dú)立性，樂(lè)于加入更大團(tuán)隊(duì)
具備在快節(jié)奏環(huán)境中工作，面對(duì)面的顧客服務(wù)經(jīng)驗(yàn)
共同成長(zhǎng)?宜家在全球提供令人興奮和鼓舞人心的工作環(huán)境。?作為家居市場(chǎng)上的全球領(lǐng)先企業(yè)，您加入后將獲得意想不到的與我們一起成長(zhǎng)和發(fā)展的機(jī)會(huì)。
ABOUT?THE?JOB
As?Check-out?Services?co-worker,?you?support?your?team?to?ensure?our?check-out?service?is?fast?and?efficient?for?our?customers’?and?cost-effective?for?the?IKEA?store;?handle?our?payment?in?a?reliable,?efficient,?accurate?and?friendly?way.
This?important?role?contributes?to?motivate?our?customers?to?shop?with?us?more?frequently?because?they?trust?us?to?make?their?shopping?experiences?successful?and?their?visits?worthwhile.
YOUR?ASSIGNMENT
Your?tasks?will?include:
Ensuring?your?check-out?is?effectively?equipped?at?all?times?throughout?the?day,?ready?and?available?to?help?customers?when?needed.
Having?the?knowledge,?confidence,?and?desire?to?make?customer?payment?easy.
Optimising?the?relationship?with?our?customers?when?they?pay?for?products,?in?order?to?drive?increased?customer?satisfaction,?creating?the?desire?for?them?to?want?to?return?and?shop?with?us?overtime.
Using?the?till?to?accurately?register?products?and?register?payment?from?customers?according?to?given?routines.
Offering?solutions?to?frequently?asked?questions,?and?ensuring?our?store?is?a?safe?and?secure?environment?at?all?times?for?visitors?and?colleagues.
Following?cash?handling?procedures?to?ensure?the?security?of?money?handling.
YOUR?PROFILE
Your?knowledge,?skills?and?experience?include:
Face-to-face?customer?service?experience
Experience?of?working?in?a?fast-paced?environment
Assertive?and?able?to?remain?calm?and?controlled?when?faced?with?emotional?customers?under?stressful?times,?and?ability?to?handle?several?tasks?at?the?same?time.
Computer?literate
Self-reliant?and?motivated?with?a?proven?ability?to?work?as?part?of?a?larger?team
Enthusiastic?about?work?and?working?with?others?in?a?team