Job?Description?Summary
The?Analyst?Operations?Support?is?a?key?member?of?the?operations?team?supporting?data?management,?client?reporting,?trade?processes,?and?problem?resolution.?This?person?will?work?closely?with?the?Client?Support?Services?manager?and?the?operations?team?to?ensure?integrity?of?the?data?systems.
Essential?Functions/Core?Responsibilities
??Ensure?daily?reporting?of?metrics?and?other?parameters
??Identify?issues?where?there?could?be?a?negative?impact?to?business
??Ensure?that?Operations?receives?daily?reports,?analysis?and?forecasts
??Record?statistics,?user?rates?and?the?performance?levels?of?the?center?and?prepare?reports?that?align?to?those?statistic
Candidate?Profile
??Bachelor's?Degree?in?related?field?from?a?four-year?college?or?university?with?two?to?four?years?of?relevant?experience?preferred
??Strong?communication?skills,?both?written?and?verbal
??Proficient?in?Microsoft?Office
??Demonstrated?ability?to?multi-task,?prioritize,?and?meet?timelines?on?deliverables
??Self-starter,?sense?of?urgency,?and?works?well?under?pressure
??Strong?attention?to?detail
??Sense?of?professionalism?and?ability?to?develop?relationships
????
Career?Framework?Role
●?requires?knowledge?and?experience?in?own?discipline;?still?acquiring?higher-level?knowledge?and?skills
●?Analyzes?possible?solutions?using?standard?procedures?and?principles
●?Builds?knowledge?of?the?organization,?processes?and?customers
●?Solves?a?range?of?straightforward?problems
●?Receives?a?moderate?level?of?guidance?and?direction.
