Responsibilities：
1.?Support?customer?on?communication?of?program?operation?under?cuostmer’s?authority?to?enhance?the?overall?communication?efficiency
2.?Collaborate?with?QC?team?to?facilitate?enhancement?of?the?CIC?operational?performance
3.?Optimize?Communication?Matrix?and?report?day?to?day?operational?summary??(incl.?issues)?on?daily?basis?at?required?time
4.?Control?data?quality?and?timing?of?the?vendors’?deliverables?at?required?time
5.?Collection,?verification?and?filling?of?the?vendors’?deliverables?at?required?time
6.?Organise?the?vendor’s?performance?review?meeting?and?provide?meeting?minutes?and?follow?up?action?plan.?Deliverables:?Different?types?of?reports?required?in?different?phases.as?below;
?
Qualifications:
1.?At?least?1?year’s?call?center?experience?or?2?years’?customer?service?experience
2.?High?level?of?customer?service?orientation
3.?Strong?communication?skills
4.?Good?understanding?of?Call?Centre?and?business?processes
5.?Good?Brand?understanding?and?attitude
6.?Good?PC?skills?–?competent?in?MS?Office?packages
7.?Outbound?telephone?experience?preferred.
