Responsibility:
-?Manage?customers'?orders.?Serve?as?communication?link?between?customers?and?factory?to?confirm?the?order?items?and?input?data?into?the?computer?system?(JDE)?to?ensure?the?orders?are?dealt?with?in?a?proper?and?timely?way.
-.?Assist?to?track?backlog.?Generate?report?weekly?or?by?request.?Alert?staff?with?any?potential?delivery?problems?to?speed?up?the?process?and?avoid?any?delay.
-?Coordinate?between?customers?and?logistics?department?to?arrange?the?delivery.
-?Process?the?customers'?inquiries.?Provide?solution?according?to?customers’?complaints?and?issues?and?ensure?they?are?solved?in?time.
-?Generate?the?basic?report?from?computer?system?to?support?sales?team.
-?File?the?sales?related?documents?to?ensure?the?confidential?company?information?are?safely?kept.
Requirement:
-?College?degree?or?above.
-?At?least?3?years’?working?experience?in?Customer?Service?function?is?must.
-?Good?English?or?Japanese?both?in?speaking?and?writing.?Japanese?is?preferred.
-?Strong?communication,?interpersonal?and?coordination?skills.
-?Aggressive,?independent,?hard-working,?service-oriented?and?well-organized.?Strong?sense?of?responsibility?and?innovation.