?????To?handle?daily?customer?inquiries?under?the?company’s?general?guideline?
?????To?handle?customer?requests?in?a?professional?and?timely?manner?and?make?complete?record?of?customer?complains
?????To?understand?internal?escalation?process?and?escalate?difficult?case?promptly?
?????To?provide?post-sales?product?demo/training?on?site
?????To?conduct?regular?on-site?customer?service?review?with?the?support?from?team?leader?and?other?stakeholders
?????To?support?other?post-sales?activities?such?as?VAT?invoicing,?usage?monitoring,?and?customer?satisfaction?survey
?????Actively?join?and?complete?arranged?technical?and?soft?skill?trainings
職位要求:
?????1-3?years?of?experience?in?a?Customer?Service?/?Operation?role
?????Ability?to?confidently?interact?with?entry?and?mid-level?management?both?internally?and?externally
?????Ability?to?work?effectively?and?collaboratively?in?a?fast-paced?team?environment
?????Strong?problem-solving?skill?with?focus?on?details
?????Good?inter-personal?skills
?????Proficiency?in?Microsoft?Office?is?required
?????Good?written?English?skill?is?required
?????Bachelor’s?degree?with?CET4/6?certificate
?????Must?be?flexible?to?work?in?another?city?for?training/developing?purpose