1.?人員管理和發(fā)展People?Management?and?Development
1)?與GAP成員交流（巡視現(xiàn)場，傾聽，解釋，反應(yīng)……）Communicates?with?GAP?Members?(shop?floor?tour,?listens,?explains,?reacts…)
2)?正式管理面談：返崗面談，懲戒面談，個人面談Formal?management?interviews:?Return?to?work?(RTW),?disciplinary,?individual?review.
主管進(jìn)行所有的返崗面談及***級的懲戒面談（所謂***級的懲戒，需要根據(jù)公司內(nèi)部程序定義）。每年和每個操作工進(jìn)行年度面談，并把所有區(qū)域的面談結(jié)果作為主管培訓(xùn)計(jì)劃的輸入
The?Supervisor?holds?all?RTW?interviews?and?1st?stage?disciplinary
3)?事故分析及安全風(fēng)險管理?Accident?Analysis?&?Safety?risk?Management
在UAP級和工廠級的支持功能適當(dāng)?shù)闹С窒?，主管主?dǎo)區(qū)域內(nèi)所有事故調(diào)查（所有級別：FR0,1,2t)。依據(jù)工傷的更本原因，制定和實(shí)施行動。主管分析審核結(jié)果，并積極的采取行動預(yù)防本區(qū)域內(nèi)的風(fēng)Supervisors?lead?all?accident?investigations?(FR0,1,2t)?for?their?area?with?appropriate?support?from?UAP
4)?任務(wù)轉(zhuǎn)移（多技能）Task?transfer
主管主導(dǎo)任務(wù)移交過程，UAP，支持功能經(jīng)理確認(rèn)生效Supervisor?leads?Task?Transfer?process,?and?UAP/S.?Function?Managers?validate.
5)?培訓(xùn)計(jì)劃程序Training?Plan?Process
每個主管制定他們區(qū)域的培訓(xùn)計(jì)劃，計(jì)劃覆蓋所有GAP成員。此計(jì)劃與工廠的培訓(xùn)計(jì)劃程序和UAP經(jīng)理的指導(dǎo)意見保持一致。切要對區(qū)域內(nèi)的關(guān)鍵事項(xiàng)有針對性：標(biāo)準(zhǔn)化工作，任務(wù)轉(zhuǎn)移和FES改進(jìn)
Each?Supervisor?builds?their?Training?Plan?in?line?with?the?Plant?Training?Plan?Process?and?their?UAP?Guideline-?it?includes?training?for?all?GAP?members.
6)?指導(dǎo)GAP班長角色（標(biāo)準(zhǔn)化工作，晨會，安全/5S，7個質(zhì)量基本要素）Coach?GAP?Leader?role?(SW,?TOP?5,?Safety/5S,?7?Quality?Basics)
主管主動和定期的觀察班長和使用日工作表。并對GAP班長進(jìn)行指導(dǎo)—特別是現(xiàn)階段的關(guān)鍵績效。主管要求支持功能幫助他們完成對GAP班長的輔導(dǎo)The?Supervisor?actively?and?regularly?uses?observation?and?the?GL?Routine?to?help?in?the?observation?for?GAP?Leaders?–?especially?for?the?current?KPI.?The?supervisor?asks?support?function?help?to?train?the?GAP?Leader.
7)?參與員工的挑選及招聘Participate?to?selection?and?recruitment?of?staff
2.?生產(chǎn)管理（保證QCDP的實(shí)現(xiàn)）Production?Management?（Secure?QCDP）
1)?主導(dǎo)開班（與上/下個班交接，晨會）Pilot?start?of?shift?(?TOP?5,?link?with?previous/next?shifts...)?including?actions
主管與前一班的主管交流，并準(zhǔn)備和管轄班長需在晨會上討論的事宜。并在此時，回顧所有行動計(jì)劃，以保證QCDP的目標(biāo)的實(shí)現(xiàn)The?Supervisor?communicates?with?the?previous?shift?Supervisor?and?plans?the?TOP5?issues?with?the?GAP?Leader?in?charge.?Meanwhile,?review?all?the?action?plans?to?ensure?the?QCDP?target’s?achievement
2)?GAP的可視化管理Visual?Management?in?the?GAP
主管設(shè)定所有GAP的可視化管理工具，GAP成員保證相關(guān)性。GAP班長（或其他GAP成員）理解可視化工具的目的，且能夠獨(dú)立的更新所有可視化管理工具The?Supervisor?sets,?and?ensures?the?adherence?by?the?GAP,?to?all?their?visual?management?tools.??The?GL?(or?other?GAP?member)?understands?purpose?for?visual?management?tools?and?have?ability?to?update?all?visual?management?tools?independently.
3)?指導(dǎo)GAP班長跟蹤質(zhì)量（7個質(zhì)量基本要素）Coaches?GAP?Leaders?Quality?follow-up?(7?Quality?basics)
4)?主管指導(dǎo)班長跟蹤所有質(zhì)量問題，尤其是自檢改善，并在需要時提供直接的支持。主管也要保證支持功能按照需要進(jìn)行跟蹤。The?Supervisor?coaches?the?GL?on?follow-up?of?all?quality?issues,?especially?the?self?inspection?improvement?-?and?support?when?necessary.?The?supervisor?also?ensures?support?function?will?follow?–?up?the?process?when?necessary.
5)?跟蹤當(dāng)班生產(chǎn)進(jìn)度（生產(chǎn)產(chǎn)量板，GAP）——為實(shí)現(xiàn)目標(biāo)采取行動Production?follow-up?(parts?board,?GAP)?during?shift?-?takes?action?to?hit?target
主管保證實(shí)現(xiàn)每小時生產(chǎn)產(chǎn)量的目標(biāo)，系統(tǒng)的跟蹤生產(chǎn)和生產(chǎn)產(chǎn)量看板（***是以每個自然小時為單位）。保證班長采取必要行動，并保證行動的有效性Supervisor?ensures?accurate?hourly?targets?and?follows?up?production?and?Production?Volume?Dashboard.?Supervisor?ensures?GL?take?necessary?action?and?ensure?the?efficiency.
6)?負(fù)責(zé)每日QCDP結(jié)果—每日向UAP匯報結(jié)果和采取行動Accountable?for?daily?QCDP?results?-?reports?results/actions?daily?to?UAP主管與UAP經(jīng)理每天碰面，回顧QCDP結(jié)果（在UAP晨會上）。每周與UAP經(jīng)理回顧主管績效展板，確保QCDP指標(biāo)的實(shí)現(xiàn)性Supervisor?daily?contact?through?UAP?TOP5?as?above,?but?also?focuses?on?performance?KANBAN?to?ensure?the?achievement?for?QCDP?target.
7)?協(xié)調(diào)支持功能（維修，HSE，質(zhì)量等），保證GAP能快速解決問題?Liaise?with?support?functions?(Maintenance,?HSE,?Q,)?&?their?GAPs?to?quickly?solve?problems主管確保GAP班長與支持功能共同制定反應(yīng)規(guī)則，并保證GAP班長能夠運(yùn)用這些規(guī)則（維修，HSE，質(zhì)量等）；在反應(yīng)行動中，主管扮演好自己的角色，保證通過改善行動減少問題的重復(fù)出現(xiàn)Supervisor?ensures?GAP?Leader?and?support?function?set?up?the?reaction?rules?and?ensure?GAP?Leader?can?use?these?reaction?rules?(Maintenance,?HSE,?Quality,?etc).
8)?班后總結(jié)當(dāng)日績效（NRFT，退回，問題），并達(dá)成行動計(jì)劃Debrief?daily?performance?at?end?of?shift?(NRFT,?Reject,?problems)?&?agree?actions.?主管告知（UAP經(jīng)理或下個班的主管）當(dāng)班結(jié)果和特殊問題以及所采取的相應(yīng)行動，特別是和下一個班的主管，就下一個班需要采取的行動，達(dá)成一致Supervisor?informs?(UAP?manager/Next?shift?Supervisor)?of?his?shifts?result,?special?problems?and?related?action.?Supervisor?and?next?shift?supervisor?come?to?same?result?about?the?actions?will?take?next?shift.
9)?與維修人員,制造工程師通過周會來推行TPM.?Drive?TPM?weekly?meeting?(with?Maintenance,?ME,?...).
3.?生產(chǎn)管理改善(改進(jìn)QCDP)?Production?Management?Improvement(Improve?QCDP)
1)?有意義的績效測量，體現(xiàn)改進(jìn)機(jī)會（GAP或生產(chǎn)線的指標(biāo)）Performance?measures?meaningful;?show?improvement?opportunity?(GAP/lines?indicators)主管保證每個GAP有每日的指標(biāo)和有意義的目標(biāo)（與客戶期望相關(guān)的，改進(jìn)GAP和主管績效展板），GAP每天跟蹤，作為改進(jìn)的基礎(chǔ)。Supervisor?ensures?each?GAP?has?daily?indicators?with?meaningful?objectives?(considering?customer?expectation?and?improvement?of?GAP?and?Supervisor?performance?dashboard).?GAP?daily?track?the?result?and?make?it?base?of?improvement.
2)?自主的主導(dǎo)QRQC實(shí)現(xiàn)改進(jìn)績效Pilot?QRQC?autonomously?to?improve?performance主管保證班長使用QRQC，在問題發(fā)生時，立即反應(yīng)?-?原則上是缺陷停線。主管保證QRQC可以有效的建立牽制措施并消除根本原因?The?Supervisor?ensures?the?GL?uses?QRQC?to?react?as?soon?as?any?problem?arises?-?stop?at?defect?principle.?Supervisor?ensures?QRQC?efficiently?set?up?the?actions?and?avoid?the?rude?cause.
3)?識別無效，浪費(fèi)，包括變差（循環(huán)時間表），進(jìn)行改善活動Identifies?non-efficiency,?waste,?including?variability?(Cycle?time?diagram)?and?launches?improvement?activities
主管利用主管績效展板，每周分析指標(biāo)，確定改善活動（從變差，浪費(fèi)等）。與其他班的主管和支持功能一起定義改善活動的優(yōu)先行動。The?Supervisor?makes?a?weekly,?analysis?of?indicators?and?set?up?the?improvement?actions?(variability,?waste,?etc).?Supervisor?defines?the?priority?of?actions?with?supervisors?in?other?shift?and?support?functions.
4)?組織和主導(dǎo)改善活動。讓GAP參與（班長，GAP成員/使用月會）Organises?&?leads?improvement?activities.?GAPs?involved?(GLs,?GAP?Members?/?monthly?meeting)根據(jù)年度QCDP目標(biāo)，主管定義、組織和主導(dǎo)改善活動。至少一個GAP成員參與，如有必要，支持功能參與（只是作為專家參與，提供專業(yè)意見，不是領(lǐng)導(dǎo)）Based?on?annual?QCDP?targets,?improvement?activities?are?defined,?organized?and?lead?by?Supervisor.?At?least?one?member?of?GAP,?and?if?necessary,?support?function?(act?as?expert?but?not?leader)?join?the?monthly?meeting.
5)?審核和跟蹤合理化建議——保證在最后期限前完成Validate?and?follow-up?Improvement?Ideas?-?ensures?no?deadlines?missed主管每日跟蹤合理化建議。5天內(nèi)給予答復(fù)，組織合理化建議實(shí)施所需的資源（3個月內(nèi)實(shí)施完成，***在GAP內(nèi)實(shí)施）。指導(dǎo)GAP班長收集和認(rèn)可合理化建議Supervisor?follows?up?Improvement?Ideas?daily.?Provides?an?answer?within?5?days,?&?organize?resource?(Implement?within?3?months,?within?GAP).?Coach?GAP?Leaders?to?collect?and?recognize?Improvement?Ideas.
6)?向UAP經(jīng)理匯報結(jié)果和改善的行動計(jì)劃Present?results?and?Improvement?Action?plans?to?UAP?manager
主管看板回顧（***每周）是回顧改善活動的機(jī)會。通過UAP經(jīng)理的指導(dǎo)，討論績效的影響，決定正確的行動The?Supervisor?Dashboard?Review?(ideally?weekly)?is?the?opportunity?to?review?the?Improvement?actions.?Their?impact?on?performance?and?decide?correct?actions?with?direction?of?UAP?Manager.