1.1?基本要求：熟練英文及中文，并善于溝通；基本了解高爾夫禮儀。
1.1?Basic?requirements：?proficient?in?English?and?Chinese,?and?good?at?communication;?basic?understanding?of?golf?etiquette.
??????1.2?目的?:確保客人擊球流暢、擊球過程符合高爾夫禮儀，并對球場準(zhǔn)備狀況進(jìn)行檢查和二次確認(rèn)，監(jiān)督球童服務(wù)質(zhì)量及處理球場突發(fā)狀況。
1.2?Purpose:Make?sure?the?guests?hit?the?ball?smoothly,?the?batting?process?is?in?accordance?with?the?golf?etiquette,?and?check?and?confirm?the?preparation?of?the?course,?supervise?the?service?quality?of?caddie?and?deal?with?the?unexpected?situation?of?the?course.
1.3原則1.3?Principles
1.3.1巡場工作人員必須確保球場的擊球順暢度。
1.3.1?Patrol?staff?must?ensure?the?smooth?stroke?of?the?court.
1.3.2嚴(yán)格執(zhí)行公司的高爾夫球禮儀?。
1.3.2?Strictly?enforce?the?company's?golf?etiquette.
??????1.4巡場細(xì)則實(shí)施1.4?Implementation?of?patrol?rules
??????1.4.1準(zhǔn)備當(dāng)日擊球預(yù)約表、對講機(jī)、巡場檢查表、巡場球車。
??????1.4.1?Prepare?the?day??booking?form,?walkie-talkie,?patrol?check?form,?patrol??cart.
??????1.4.2當(dāng)日***早班檢查球場準(zhǔn)備情況（發(fā)球區(qū)標(biāo)志、沙坑狀況、旗桿、小賣店等）。如發(fā)現(xiàn)異常情況，通知相關(guān)部門負(fù)責(zé)人。
??????1.4.2?The?first?morning?shift?of?the?day?to?check?the?preparation?of?the?court?(teeing?area?sign,?bunker?condition,?flagpole,?shops?on?the?course,?etc).?If?abnormal?situation?is?found,?notify?the?responsible?person?of?relevant?department.
??????1.4.3了解出發(fā)擊球狀況，反饋信息給出發(fā)站。?
??????1.4.3?Understand?the?starting?and?playing?condition?and?feedback?to?the?starting?station.
??????1.4.4協(xié)助客人及球童保持客人擊球順暢度。
??????1.4.4?Assist?guests?and?caddies?to?keep?their?shots?smooth.
??????1.4.5與客人溝通處理擊球堵車情況。
??????1.4.5?Communicate?with?guests?to?deal?with?slow?play.
??????1.4.6?突發(fā)事件處理。1.5.6?Emergency?handling.
??????1.4.7檢查監(jiān)督球童服務(wù)，時(shí)刻保持服務(wù)品質(zhì)。
??????1.4.7?Inspection?and?supervision?of?caddie?service,?always?maintain?service?quality.
??????1.4.8?確認(rèn)客人轉(zhuǎn)場、回場情況，及時(shí)反饋給出發(fā)站。
??????1.4.8?Confirm?the?guest?transfer,?return?to?the?scene,?timely?feedback?to?the?starting?station.
??????1.4.9記錄好堵車組客人姓名及服務(wù)不規(guī)范球童。
??????1.4.9?Record?the?name?of?the?slow?playing?golfers?and?the?caddies?who?is?not?in?standard?service.
??????1.4.10督促球童清潔整理好擊球客人球具。
??????1.4.10?Urge?the?caddie?to?clean?up?the?clubs?of?golfers.