General?Responsibilities?主要工作職責????????????????????
?The????Assistant?Manager?of?Sales?Coordinator?primary?job?is?to?help?Commercial????Support?Manager?guiding?and?supervises?Sales?support?team?to?ensure?Customers????is?being?satisfied.???
?銷售支持副經理的主要責任是協(xié)助商務支持部門經理指導和管理商務支持部門，?確?？蛻裟軡M意銷售支持所提供的服務。????????
?The????aim?is?to?provide?excellent?Sales?Support?to????work?with?the?DSV?network?in?China?as?well?as?overseas.???Assistant?Manager,?Sales?Coordinator?is????responsible?for?assisting,?guiding?and?developing?the?team-members.?????
?目標是為了提供卓越的銷售支持給DSV中國和海外。????銷售支持副經理還需要負責協(xié)助，引導，以及激發(fā)帶動團隊內的員工自身的職業(yè)技能和水平的發(fā)展。????????????
?Detailed?Responsibilities?具體工作職責?
?General????Responsibilities?基本工作職責?
?Customers:?客戶??
?·????????????Service?our?customers?-?this?being?New?as?well?as?Existing?–?on?a?day?to?day?basis.?
?服務商務部門的客戶，這里包括新老客戶。
?·????????????Quote?customers?and?align?with?Sales,?BDMs?and????RDMs?ensuring?DSV?provides?competitive?solutions.?????確保提供給客戶的報價是經銷售和業(yè)務發(fā)展部門認可的，且報價和產品方案需要有競爭力。?
?·????????????Proactively?provide?help?and?advice?to?our????customers?–?visit?customers?together?with?sales?as?needed.?????積極對客戶提供幫助和建議，有需要的時候協(xié)同銷售和業(yè)務發(fā)展部門共同拜訪客戶。?
?·????????????Handling?customer?complaints?or????any?major?incidents.?????處理一些客戶的投訴和棘手的情況。??
?·????????????Develop?new?business?opportunities????from?our?existing?customers????協(xié)助在現有客戶中開發(fā)全業(yè)務的商業(yè)機會。???????????Team-Leader?團隊管理職責
?·????????????Secure?efficient,?effective?and?clear????communication?towards?Sales,?BD’s?&?RDM’s?????確保與銷售，業(yè)務發(fā)展部門以及航線發(fā)展部門之間的溝通有效，及時，清楚。?
?·????????????Training?staff?to?deliver?a?high?standard?of????service?–?both?externally?and?internally.?????在部門內培訓員工，確保整個部門對內對外高水準的服務水平。
?·????????????Leading,?coaching?&?supervising?the?team?????帶領，指引和指導團隊。?
?·????????????Monthly?“one?on?one”?with?each????team?member.?????在部門內開展月度會議。?
?·????????????Visibility?i.e.?through?internal????“Board?Meetings”?reviewing?results,?targets,?challenges?and?opportunities????清楚知道商務支持部門內部的成績，指標，有挑戰(zhàn)和有機會的地方。
??????·????????????Work?with?product?managers,?sales????managers?and?RD/BD?managers?to?align?expectation.??????通過和產品經理，銷售經理以及業(yè)務發(fā)展和航線發(fā)展經理之前的協(xié)助贏得更多我們想合作的客戶。
?·????????????Branding?DSV?internally?and????externally?to?improve?customer?retention,?development,?EBIT?contribution,????customer?performance/surveys?and?operational?excellence?????????對內對外展開營銷活動，以提高現有客戶的維持率，發(fā)展率，EBITA，客戶滿意度調查以及卓越的操作服務。??????
?Tools工具要求?
?·????????????Design?quality?training?programs?and?implement????standards?to?coach?team?members?toward?higher?performance?and?success.?????設計高質量的培訓計劃和執(zhí)行標準，帶領團隊成員提高總體服務水平，以此帶動和支持業(yè)務的發(fā)展。
??????·????????????Set?clear?goals?for?each?team?member??????為團隊成員設定明確的工作目標
?·????????????Implement?KPI’s?for?each?team????members?and?secure?proper?follow?up?and?action?plans.??????在團隊內嚴格執(zhí)行崗位考核指標和要求，定期跟蹤并制定相應的行動計劃。
?·????????????Optimize?working?processes?and?procedures?–?both????externally?and?internally.?????優(yōu)化內外部的工作流程和程序。?????·????????????Establish?“Board-Meetings”?reviewing?daily????challenges?and?opportunities?????在團隊內定期組織相關會議，就當前的挑戰(zhàn)和機會做出相應的行動計劃。????????
?Communications?溝通對象
?·????????????The?roles?will?require?close?cooperation?with?????職位需求密切合作溝通的對象包括
?·????????????Shanghai?Sales?and?TLM?&?BDM?????上海銷售部以及航線和業(yè)務發(fā)展部
?·????????????Management?team???????經理層
?·????????????Business?Partner?????????業(yè)務合作伙伴?
?·????????????Internal?–?Sales?Support,??products,?sales,?business?development,?TLM’s,????commercial?management?&?local/overseas?tender?network
?·????????????內部?–?銷售支持?，?產品部，?銷售，?業(yè)務發(fā)展部，?航線經理，?商務部經理?以及?本地/海外的價格制定部????External?–?Customers?&?DSV?network
?·????????????外部?–?客戶&?DSV海外組織架構內同事??????
?Job????Requirements?
任職資格??????????????????Education?&?Working?Experience?教育背景及工作經驗
?·????????????College?graduate,?major?in?related?is????preferable??????大專以上學歷，物流相關專業(yè)優(yōu)先考慮??????
?Skills?&?Knowledge?技能與知識
?·????????????Team?management?Skill?????掌握團隊管理技巧?
?·????????????Account?Management?Skill???????掌握客戶管理技巧
?·????????????Coordination?skills????具有協(xié)調協(xié)作的技巧??????
?Language?Skills?語言技能:
?·????????????Strong?oral?and?written?communication?skills????良好的英語讀寫能力?
????????????????????Competency?能力要求
?·????????????Creating?Innovation????
?·????????????Providing?Leadership?
?·????????????Communicating?information?
?·????????????Driving?Success???????????????????Other?Requirements?
其他要求
?·????????????Extrovert?and?assisting?????性格外向并能同他人協(xié)同合作?
?·????????????Detailed?and?particular?????認真仔細并有獨特想法
?·????????????Educational?and?user?mind?–set????受過高等教育并具有從客戶角度思維能力（換位思維）
?·????????????Global?and?international?mind-set?????具有國際化的思維方式?
?·????????????Optimize?process?and?procedure,?make?an?effective????and?successful?team?????優(yōu)化工作流程和程序，讓團隊更加高效和成功。