The?Job?we?offer:?Head?of?Vendor?Relationship?&?Marketing
Head?of?Vendor?Relationship?&?Marketing?Jumia?Global,?you?will?be?at?the?core?of?Jumia?Global?Marketplace?strategy.
Jumia?is?indeed?a?pure?marketplace,?relentlessly?growing?its?base?of?happy?and?engaged?sellers,?the?services?we?provide?them?with,?the?assortment?Jumia?offers?to?its?customers.?You?will?shape?the?way?we?manage?and?animate?thousands?of?sellers,?and?use?all?your?levers?to?make?them?grow?while?ensuring?their?operation?excellence?to?protect?our?CXP.
You?will?be?in?charge?of?a?team?which?responsible?for?helping?our?sellers?grow?their?business?on?Jumia,?increase?their?e-commerce?expertise?and?adopt?increasingly?complex?solutions?to?keep?selling?successfully?online.
Key?Responsibilities:
-?Reach?your?targets?for?the?Jumia?Global?Marketplace;
-?Prepare?and?execute?on?key?commercial?events?as?part?of?Jumia's?commercial?calendar?by?setting?up?the?right?environment?for?sellers?to?bring?their?best?deals?to?the?table?and?generate?uplift?to?their?business;
-?Engage?the?seller?community?through?high?quality?communications?channels;
-?Successfully?setting?up?and?running?a?state-of-the-art?outbound?call?center?with?the?right?culture?of?productivity?and?quality;
-?Synthesizing?data?on?your?performance?and?insights?from?seller?interactions?to?report?to?CCO?and?make?decisions?on?how?to?improve?Jumia's?services?to?our?sellers;
-?Empower?Jumia?Advantage?Program;
-?Lead?the?vendor?animation?routine?through?vendor?challenges;
-?Lead?the?improvement?of?vendor?experience;
-?Grow?your?team?to?build?a?best-in-class?unit?with?low?turnover.
A?successful?candidate?will?fulfil?the?following?requirements:
-?Strong?analytical?skills?and?business?acumen;
-?High?empathy?and?managerial?skills?to?help?team?grow;
-?Performance?oriented?and?action?oriented;
-?Strong?entrepreneurial?skills,?leadership?and?drive;
-?Strong?communication?skills;
-?Strong?inter-personal?skills:?Convince?the?people?and?your?team?that?you?are?making?the?right?decisions;
-?Well?organized;
-?Resistant?to?stress;
-?Very?independent?with?a?strong?ability?to?go?further?than?the?expectations;
-?Fast?learner;
-?Strong?analytical?skills;
-?Ability?to?adapt?in?a?multinational?environment;
-?Capacity?to?challenge?and?improve?processes;
-?Demonstrated?ability?to?work?in?a?fast?paced?and?competitive?environment.
Expected?background?and?technical?skills:
-?Top?Engineering?or?Business?Schools?and?Universities
-?3-5?years?experience?in?consulting,?banking?firms?or?e-commerce
-?Proficiency?in?MS?Office?and?Excel
-?Ability?to?analyze?large?data?sets?to?make?strategic?decisions