Duties/工作職責(zé)1.?Take?full?ownership?of?customer?inquiries?and?ensure?satisfactory?resolution?via?email,?web-based?platforms,?social?media?channels.?負(fù)責(zé)通過郵件及網(wǎng)絡(luò)平臺回復(fù)客戶對產(chǎn)品的詢問，保證客戶滿意度。2.?Diagnosing?problems?and?determining?the?severity?分析客戶的問題及判斷問題嚴(yán)重度。3.?Referring?problems?to?support?groups?反饋相關(guān)問題至客服支持小組。4.?Updating?the?user?on?the?call?status,?and?confirming?with?the?user?that?problem?is?fixed?更新客戶情況，并確認(rèn)問題已處理完畢。5.?Ownership?of?daily/weekly?and?monthly?reporting?to?leadership?team.?負(fù)責(zé)每天/每周/每月反饋相關(guān)問題至客服支持小組。6.?Always?aiming?to?exceed?customer?expectations.努力超越客戶對我們的期望。Requirements/任職要求1.Excellent?command?of?English?with?good?customer?service?skills.2.?Excellent?communication,?email?manner,?technical?skill?and?interpersonal?skills.?擁有良好的客服英語技能，擅于郵件技術(shù)及人際溝通。2.On-shift?duty?is?required?能適應(yīng)輪班制。3.Self?initiative,?pro-active,?quick-learner,?hard?working,?good?attitude?and?team?player?積極主動，學(xué)習(xí)能力強(qiáng)，態(tài)度認(rèn)真，有團(tuán)隊(duì)精神。4.Truly?passionate?about?helping?a?young?start-up?to?redefine?the?standards?in?global?customer?support.熱衷于為創(chuàng)業(yè)公司重新定義全球客戶支持的理念。5.A?amateur?of?hosting?or?website?is?a?plus.?音響產(chǎn)品愛好者加分?！居哺＠浚何咫U(xiǎn)一金、雙休、四休三、法定假期（年假、婚假、產(chǎn)假、事假等）、餐補(bǔ)、內(nèi)部培訓(xùn)、節(jié)日禮品、文娛活動、集體旅游、體檢、年底分紅（至少13薪）【軟福利】：領(lǐng)導(dǎo)好、加班少、扁平化管理、活力年輕、氛圍輕松有愛、萌妹紙、帥歐巴、自由寬松、尊重個人【更多職位】：[職位代碼SM075501]售后技術(shù)支持/海外[職位代碼SM075502]客戶服務(wù)代表/技術(shù)支持[職位代碼SM075503]PHP開發(fā)工程師/產(chǎn)品經(jīng)理[職位代碼SM075505]ASP.NET開發(fā)工程師/產(chǎn)品經(jīng)理[職位代碼SM075506]WEB前端開發(fā)/產(chǎn)品經(jīng)理[職位代碼SM075566]虛擬化維護(hù)經(jīng)理/Hyperv
