國際電商客服Fulfilment?&?Dropshipment?Expert崗位職責(zé)：1.Daily?follow-up?of?logistics?handling?of?orders?to?consumers?worldwide.?This?includes?the?daily?handling?of?new?orders.?From?instructing?the?warehouse?for?pick&pack,?instructing?the?forwarder?to?pick-up?and?sending?the?tracking?codes,?shipping?details?and?local?forwarders?contact?info?to?the?consumer.2.Daily?follow-up?with?consumers?who?need?support?to?track?and?receive?the?parcel,?until?final?delivery.3.Daily?follow-up?of?the?issue?list?(lost?package,?tracking?number?not?working,?missing?or?damaged?part,?product?quality?issue,?VAT?or?import?duty?issue?etc)?and?immediately?solve?with?only?one?aim:?make?customer?100%?happy4.The?aim?is?to?handle?all?incoming?new?orders?within?24?hours?and?all?incoming?customer?inquiries?within?2?hours5.Closely?work?together?with?the?customer?service?team?in?Holland??6.Carry?out?daily?customer?voice/mail?and?communication?analysis?according?to?global?standards.7.As?Customer?Service?expert?you?always?aim?for?100%?customer?satisfaction?and?a?5?star?online?review?on?the?XD?Design?shop任職要求：Senior?experience?in?customer?serviceCollege?degree?or?aboveExperience?in?EC?is?preferredHands?on?capabilityExcellent?team?playerDesired:Deal?with?pressuresCareful?and?focus?on?detail?work?attitudeFluent?English,?writing?and?speakingStrong?communication?skill