Job?purpose
The?Customer?Service?Coordinator?works?as?a?liaison?across?sales,?after?sales,?operations?and?procurement?and?have?the?ability?to?identify?and?recommend?process?improvements?that?increase?productivity,?increase?customers?satisfaction,?and?eliminate?redundancy?and?inefficiency.?The?main?objective?for?the?role?is?to?ensure?the?highest?level?of?customer?satisfaction?with?HealthPro?service?and?support,?post-sale?through?the?life?of?the?product.
客戶服務(wù)協(xié)調(diào)員工作是圍繞銷售，售后，運(yùn)營(yíng)和采購(gòu)相關(guān)部門，要識(shí)別和推薦的能力，提高工作效率，提高客戶滿意度，并消除冗余和低效率的能力。對(duì)于角色的主要目標(biāo)是，通過(guò)產(chǎn)品的使用壽命，確保客戶滿意HealthPro的提供的服務(wù)和支持。
Job?Responsibilities
?Responsible?for?the?management?of?the?office?storage?(including?put?new?machine,?component,?filter?and?the?Traveler?into?the?storage?in?order;?counting?the?number?of??machines?that?need?to?be?repaired?and?delivered,?and?making?arrangement).?
?負(fù)責(zé)小庫(kù)房的管理??（包括新機(jī)器、新零件、濾芯耗材、車載的入庫(kù)，所有物品按順序擺放，等待修理機(jī)器和等待派送機(jī)器的數(shù)量統(tǒng)計(jì)及安排）
?Enter?information?about?maintenance?and?return?of?the?machine?into?ERP?system.
?負(fù)責(zé)機(jī)器維修和返還及ERP系統(tǒng)的信息輸入??????
?Deal?with?machines?returned?from?JD
?京東退貨的管理與安排?????
?Making?the?air?test?report,?filter?replacement?report?and?machine?repair?report
?負(fù)責(zé)空氣檢測(cè)報(bào)告和濾芯更換報(bào)告、機(jī)器修理報(bào)告的制作?
?Making?appointment?for?advance?sale?service?for?major?client?and?updating?the?Calendar.???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
?負(fù)責(zé)公司大客戶預(yù)售服務(wù)的預(yù)約和Calendar更新
?Handling?phone?calls?from?customer?and?dealing?with?their?problems;?giving?feedback?to?staffs?of?related?department.?????????????????????????????????????????????????????????????????????????????????????
?負(fù)責(zé)客戶電話接聽和處理客戶問(wèn)題，并將處理結(jié)果反饋給相關(guān)部門同事????????????
?Collect?and?give?out?the?invoice??????????????????????????????????????????????????????????????????????????????
?負(fù)責(zé)財(cái)務(wù)發(fā)票的領(lǐng)取和發(fā)放??
?Count?up?the?daily?and?weekly?working?data?of?Service?Technician?and?give?timely?feedback?to?department?manager;?make?record?of?the?weekly?meeting;?record?and?translate?accident?information
?負(fù)責(zé)技術(shù)服務(wù)人員工作相關(guān)數(shù)據(jù)的每日和每周統(tǒng)計(jì)，準(zhǔn)時(shí)反饋給部門經(jīng)理，周例會(huì)記錄，事故發(fā)生信息翻譯記錄???
?Make?report?on?the?weekly?usage?of?the?office?storage
?負(fù)責(zé)每周零件使用報(bào)告的制作?（小庫(kù)房）?
?Other?works?assigned?by?the?manager,?insuring?quality?and?efficiency???????????????????????????????????????????
?部門經(jīng)理分配的其他工作、確保工作的質(zhì)量和效率????
?Make?report?on?monthly?evaluation?of?Service?Technician,?for?the?reference?of?the?manager?to?give?a?mark.?????????????????????????????????????????????????????????????????????????????????????????????????
?負(fù)責(zé)對(duì)技術(shù)服務(wù)人員每月評(píng)估信息平時(shí)做記錄，作為部門經(jīng)理評(píng)分的參考
?Record?cargo?transfer?information?into?ERP,?and?other?assistant?jobs??????
?ERP出庫(kù)信息工作或其他協(xié)助性工作
?Solving?problem?for?JD?customers?and?check?the?report
?京東客戶的問(wèn)題解決和檢查報(bào)告的出具