RESPONSIBILITIES:
1. Provides?customer?service?/?technical?system?support?to?customers?to?achieve?product?solutions?and?maintain?inter-company?and?distribution?support.
2. Participates?in?the?creation?and?development?of?the?product?installation,?operations?and?maintenance?manuals?to?ensure?our?products?meet?industry?regulations?and?requirements.???Works?closely?with?engineering?in?the?process?of?engineering?deviations?and?changes?to?ensure?product?conformance?for?effective?system?operation.
3. Coordinates?customer?system?design?with?sales?application?personnel?to?ensure?customer?system?design?parameters,?product?manufacturing?/?vendor?requirements?and?installation?logistics?are?accurately?timed?to?complete?the?turn-key?system?in?the?customer?expected?lead-time.
4. Facilitates?field?installation,?equipment?operation,?warranty?service?and?maintenance?on?site?at?customer’s?location?to?ensure?system?performance?achieves?customer’s?requirements.??Works?closely?with?vendors?/?suppliers?to?coordinate?complementary?vendor?supplied?components?and?manufactured?products?seamlessly?work?together.
5. Develops?service?training?programs?and?educates?distribution?partners?and?sales?personnel?on?the?principles?of?industrial?ventilation?system?fit,?form?and?functionality?in?association?with?the?use?of?our?products.
6. Coordinates?training?programs?and?works?to?ensure?the?successful?communication?of?expertise?to?industry?distribution?partners,?regional?managers,?customers,?etc.
7. Effectively?communicates?through?active?listening;?acting?on?input;?sharing?information?in?an?open,?timely?manner?and?encouraging?others?to?do?the?same.??Maintains?appropriate?confidentiality.
Requirement:
? Good?verbal?and?written?communication?skills.
? Ability?to?define?and?solve?complex?problems.
? Ability?to?comprehend?and?apply?effective?sales?techniques
? Comprehend?key?indicators?for?area?of?responsibility:
Product?design?/?industrial?product?technical?application
Generation?of?technical?specifications?/?standards
Define?and?solve?complex?product?applications
High?level?Technical?communication
Training?and?education?of?MRO’s?&?internal?personnel
Team?player?/?works?well?with?others
Field?installation?/?service?experience?is?required
? Good?understanding?of?PCs?and?relevant?software?packages?required
(Excel,?Word,?Powerpoint,?Outlook)
? Comprehends?the?integration?of?planning,?accuracy,?time?management,?and?communication?to?achieve?desired?results.
? Bi-Lingual?(Chinese?/?English)