Main?responsibilities?and?key?activities:
o Perform?software?preventive?maintenance?visits?with?key?customer?accounts?as?instructed.
Keep?your?own?knowledge?up?to?date?by?attending?courses,?self-study?and?in?depth?preparation
Report?any?possible?sales?lead
o Submit?detailed?Installation?&?Training?report?afterwards?on?each?event.
o Submit?detailed?Service?report?(Time?registration?via?IRP)
o Report?and?follow-up?on?activities
o Service?report?(Time?registration?via?IRP)
o Install?and?configure?ESKO?software?solutions?for?customer?orders
o Help?the?customer?to?integrate?the?system?in?their?existing?workflow
？ System?setup?&?configuration
？ Define?and?setup?the?necessary?workflows?to?meet?customer?needs
o Report?call?log?details?to?the?SW?Team?Leader?so?the?log?can?be?updated?and?closed?properly/timely.
o Provide?the?highest?quality?service?possible?for?the?customer.??If?there?is?a?question?you?do?not?know?the?answer,?seek?the?answer?from?your?fellow?ESKO?colleagues?and?get?back?to?the?customer?in?a?timely?fashion.
o The?CS?team?never?questions?a?sales?person?statement?in?front?of?a?customer.??Those?conversations?always?take?place?away?from?the?customer,?where?a?solution?is?determined?and?together,?both?Sales?and?Service?help?the?customer?to?the?right?conclusion.
o Teach?customer?operators?to?make?efficient?use?of?their?ESKO?solution?either?in?one?of?our?training?centres?or?at?the?customer’s?site?(in?their?production?environment).
o Provide?input?to?define?the?content?of?training?programmes?based?on?customer?feedback
o Provide?suggestions?to?help?improve?the?quality?of?training?material?and?training?courses
o Be?customer-driven
Qualifications?and?professional?knowledge:
o 5-6?years?of?experience?in?printing?&?packaging?industry
o Diploma/?BE?in?Printing?technology?or?Graphic?Arts
o 2-3?years?experience?of?working?on?Application?software?to?prepress,?preproduction?or?graphic?arts?industry
o Excellent?Communication?skills.
o Customer?Focus
o Willingness?to?Travel
o Presales?and?industry?experience?in?Printing?domain
Competencies?(personal?qualifications):
o Ability?to?work?under?the?stress?of?customer?demands
o Good?written?&?spoken?English,?with?good?conversational?Mandarin.?Knowledge?of?any?other?Asian?language(s)?is?advantageous
o Willingness?to?work?in?a?team-spirited?manner?and?share/exchange?ideals?&?technical?know-how
o Result?driven?&?fast?thinking
Main?objectives?and?Key?Performance?Indicators?(KPI’s):
o Ensure?our?product?is?installed?properly?and?it?is?in?a?good?working?condition
o Provide?support?to?the?customers?promptly?and?follow?up?the?open?problem?closely
o Provide?SW?training?to?our?new?engineers?and?customers.
o Customer?satisfaction
o Quality?of?installation?and?trouble?shooting
o Prompt?response?to?the?customer?request?and?timely?problem?solving
o Fill?and?submit?all?documents?(intervention?report,?delivery?and?installation?form,?acceptance?form,?overseas?travel?claim?and?local?claim)?completely,?correctly?and?timely.
o Team?spirit?and?willing?to?take?assignment?out?of?normal?job?scope