Job?Title Customer?Engineer
Key?Responsibilities
1.?Able?to?perform?routine?preventative?maintenance?within?established?timeframes.??Completes?quality?repairs.
2.?Responds?to?fab?issues?by?communicating?with?other?engineers?and?participating?in?escalation?conference?calls.??May?participate?in?projects?to?reduce?costs?and?increase?uptime.
3.?Verifies?operational?quality?of?system?equipment.??Assists?senior?engineers?as?needed.
4.?Applies?diagnostic?techniques?and?use?of?documentation?and?test?equipment?with?assistance?from?senior?engineers.??Ability?to?diagnose?and?resolve?technical?problems.??Uses?training?and?experience?to?identify?some?process,?software?or?hardware?related?system?problems.
5.?Strives?to?perform?BKM’s.??Uses?knowledge?management?systems.??Follows?all?IP?guidelines.
6.?Assumes?responsibility?for?complete?customer?satisfaction?within?work?area.??Assists?in?planning,?communicating,?and?coordinating?support?plans?with?customer?management.
7.?Complies?with?all?safety?procedures?and?consistently?demonstrates?safety?as?a?value.
Requirements
？ Has?developed?knowledge?and?skills?through?formal?training?or?considerable?work?experience
？ Works?within?established?procedures?with?a?moderate?degree?of?supervision
？ Has?established?skills?to?perform?a?range?of?day-to-day?activities
？ Understands?how?the?assigned?duties?relate?to?others?in?the?team?and?how?the?team?integrates?with?others?in?the?discipline
？ Assumes?responsibility?for??full?customer?satisfaction?assuring?excellent?relations?within?assigned?area
？ Recognizes?and?solves?typical?problems?that?can?occur?in?own?work?area?without?supervisory?approval;?evaluates?and?selects?solutions?from?established?options
？ Follows?standardized?procedures?and?practices?and?receives?regular?but?moderate?supervision?and?guidance
？ Good?English?communication?skills?are?required.
？ 4?years?of?experience?with?Bachelor?Degree.
Accept?travel?>50%