-??????????????Responsible?for?Non?retail?channel?customer?service?executions,??handle?escalation?case?from?hotline?and?trade?partner
負(fù)責(zé)非零售渠道產(chǎn)品的售后服務(wù)執(zhí)行工作,處理服務(wù)熱線和經(jīng)銷商升級(jí)的各類案件。
-??????????????Work?together?with?related??department?to?finish??product?inspection?and?repair?according?to?SOP
協(xié)調(diào)公司相關(guān)部門,依照公司處理流程在時(shí)效內(nèi)完成產(chǎn)品檢修相關(guān)工作。
-??????????????Responsible?for?escalated?complaint??cases?handling?(eg.?External?affairs?complain),?minimize?negative?impact.
負(fù)責(zé)特殊升級(jí)客訴的處理(如外事危機(jī)客訴),避免或減少此類客訴對(duì)公司及品牌的影響。
-??????????????Collect?customer’s?feedback??from?market
收集客戶反饋,,定期進(jìn)行基礎(chǔ)分析和匯總?
-??????????????Other?task?supervisor?assigned.
????????????????????????????????????完成上級(jí)交于的其他工作。
要求:
-??????????????Minimum?3?years?customer?service??experience?,at?least?1?year?complaint?handling?experience
3年以上客戶服務(wù)工作經(jīng)歷或背景,至少1年以上客戶投訴處理經(jīng)驗(yàn)。
-??????????????Good?communication?skills,??good?problem?finding?and?solving??skills.?
有較強(qiáng)的溝通能力、發(fā)現(xiàn)問題和解決問題能力。
-??????????????Strong?responsible?and?precise??for?the?details?in?work.
有較強(qiáng)的責(zé)任心,對(duì)工作專注、細(xì)致。
-??????????????Bachelor?or?higher.???
????????????????????????????本科以上學(xué)歷。