DUTIES?AND?RESPONSIBILITIES
????
????1?????????????????????User?Support
????
????·??????????Coordinate?and??provide?day-to-day?software,?hardware?and?system?support?to?all?associates.
????·??????????Perform?diagnostic,?root-cause?and?trend??analysis?on?problem?management
????·??????????Implement?IT??back-up?with?Corporate?IT?team.
????·??????????Perform?daily?operation,??system?check??and?server?administration
????·??????????Provide?installation,?trouble??shooting,?training?and?problem?solving?for?computer?hardware,?peripherals,??software,?and?network?equipment?
????·??????????Implement??effective?processes?for?all?other?Service?Desk?functions?including?service??interruption?notification;?user?satisfaction?surveys,?etc.
????·??????????Perform?routine?hardware?and??software?maintenance?and?assist?in?proper?upkeep?and?utilization?of?systems.?
????·??????????Support??department?goals?as?required?for?the?planning?and?implementation?of?strategies??which?guarantee?user?satisfaction,?system?availability,?service?levels,?and??support?of?the?performance?criteria.
????
????
????2?????????????????????Data?Security
????
????·??????????Implement?database?patch,?security?enhancement?for??standard?compliance?
????·??????????Perform?computer??operation?support?including?data?backup?and?IT?facilities?administration.
????·??????????Monitor?the??installation?of?the?software?in?company?owned?IT?equipment?is?authorized?and??with?valid?licenses.
????·??????????Monitor?the??usage?of?company?provided?IT?equipment?is?within?the?normal?business?clause??with?reasonable?care.
????
????
????3?????????????????????System?and?Network
????
????·??????????To?assist?IT??Engineer?in?providing?network?and?server?support.
????·??????????Perform?system?and??network?support,?troubleshooting,?backup?and??regular?maintenance?and?upgrades?for?our?China?offices
????·??????????Coordinate?with??the?IT?Engineer?for?the?installation?of?new?software?and?hardware?to?support??business?growth.
????·??????????Follow?and?execute?the??security?policies?and?procedures.?
????
????
????REQUIREMENTS
????
????·??????????At?least?5?years??working?experience?in?desktop?support?service,?system?administration?and?configuration.
????·??????????Associate?degree?or?above?in?related??disciplines.
????·??????????Knowledge?of??principles?and?practices?of?personal?computers?and?information?technology.
????·??????????Ability?to??communicate?technical?information?effectively.
????·??????????Good?command?of??English.?Cantonese?preferred.
????·??????????Work?independently,?good??interpersonal?skills?&?able?to?work?under?pressure;
????·??????????Able?to?meet?tight?schedule.?
????·??????????24?hours?on-call?support?when??necessary,?and?will?be?required?to?work?in?irregular?hours?to?perform?system??set?up,?support?and?maintenance?duties.
????·??????????Able?to?travel?within?China