Key?purpose:?This?role?is?primarily?focused?on?the?IT?infrastructure?administration?and?participating?in?the?planning?and?deployment?of?policies?and?procedures?to?ensure?system?provisioning?and?maintenance?that?is?consistent?with?company?goals,?local?regulatory?requirements?and?industry?best?practices;?and?to?ensure?that?all?event?specific?technical?&?operational?requirements?are?understood?and?delivered,?i.e.?attendance?at?key?events?will?be?required
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Role?&?Responsibilities:?
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Participate?in?and?support?capacity?planning?and?the?development?of?long-term?strategic?goals?for?systems?and?software;
In-house?management?and?maintenance?of?all?IT?systems;
Identification?of?hardware?and?software?issues?and?solve?with?local?vendors;
Develop?Mercedes?Benz?Arena’s?IT?strategy?against?business?requirements;
Define?security?policies?and?SOPs,?perform?IT?internal?self-audits;
Provide?proactive?system?monitoring?to?ensure?high?availability?for?servers,?applications?and?network;
Recommend,?schedule,?and?perform?database,?software?and?hardware?improvements,?upgrades,?patches,?reconfigurations,?and/or?purchases;
Manage?all?IT?assets;
Systems?backups?and?disaster?recovery?planning,?testing,?and?implementation;
Be?aware?of?any?issues/?user?support?problems?in?other?IT?Applications?and?escalate?to?team?members;
On?site?dedicated?escalation?for?emergency?or?last-minute?technology?related?issues;
Conduct?research?on?emerging?products,?services,?protocols,?and?standards?in?support?of?systems?software?procurement?and?development?efforts;
Provide?training?to?end?users;
Perform?related?duties?as?required?or?assigned.
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Skills?&?Experience:?
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Bachelor’s?degree?or?above,?Computer?science,?informatization?management?or?other?related?majors;
At?least?5?years’?relevant?working?experience?on?TCP/IP?protocols,?VIan?switching,?switchport?activation,?DNS?and?DHCP,?standard?desktop?maintenance,?and?general?hardware?and?software?issues?
High?level?of?knowledge?on?both?Windows?and?Apple?systems?and?software,?with?a?strong?focus?on?Outlook?and?Microsoft?365?Exchange?
Understanding?of?WiFi?spectrums,?channels?and?troubleshooting,?and?network?devices?
Analytical?and?problem-solving?skills?including?high?degree?of?attention?to?detail?and?accuracy?
Self-motivated?and?able?to?work?independently?and?flexibly
Strong?customer?service?orientation
Good?communication?skills?for?interaction?with?internal?and?external?staff??
Bilingual?with?clear?and?concise?English
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主要目標(biāo)：該角色主要關(guān)注IT基礎(chǔ)設(shè)施管理，并參與政策及流程的制定及實施，以確保系統(tǒng)配置和維護(hù)符合公司目標(biāo)，當(dāng)?shù)胤ㄒ?guī)要求和行業(yè)***實踐；并確保理解和交付所有活動所需的具體技術(shù)和操作要求，即根據(jù)需要在重要活動現(xiàn)場提供支持。
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角色與責(zé)任：
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參與并支持系統(tǒng)和軟件的長期戰(zhàn)略目標(biāo)的計劃和發(fā)展；
所有IT系統(tǒng)的內(nèi)部管理和維護(hù)；
識別硬件和軟件問題并與當(dāng)?shù)毓?yīng)商解決；
根據(jù)業(yè)務(wù)需求開發(fā)梅賽德斯奔馳文化中心的IT戰(zhàn)略；
定義安全策略和SOP，執(zhí)行IT內(nèi)部自檢；
提供主動系統(tǒng)監(jiān)控，以確保服務(wù)器，應(yīng)用程序和網(wǎng)絡(luò)的高度可用性；
推薦，安排和執(zhí)行數(shù)據(jù)庫，軟件和硬件改進(jìn)，升級，補(bǔ)丁，重新配置和/或購買；
管理所有IT資產(chǎn)；
系統(tǒng)備份和災(zāi)難修復(fù)規(guī)劃，測試和實施；
了解其他IT應(yīng)用程序中的任何問題/用戶支持問題，并告知培訓(xùn)團(tuán)隊成員；
能及時解決現(xiàn)場發(fā)生的緊急或臨時技術(shù)相關(guān)問題；
對新興產(chǎn)品、服務(wù)、協(xié)議和標(biāo)準(zhǔn)進(jìn)行研究，以支持系統(tǒng)軟件采購和開發(fā)工作；
為最終用戶提供培訓(xùn)；
履行其他按要求或被指派的相關(guān)工作。
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技能和經(jīng)驗：
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本科及以上學(xué)歷，計算機(jī)科學(xué)，信息化管理或其他相關(guān)專業(yè)；
至少5年的TCP?/?IP協(xié)議，VIan交換，交換機(jī)端口激活，DNS和DHCP，標(biāo)準(zhǔn)桌面維護(hù)以及一般硬件和軟件問題的相關(guān)工作經(jīng)驗
對Windows和Apple系統(tǒng)及軟件的高度了解，重點關(guān)注Outlook和Microsoft?365?Exchange
了解WiFi頻譜，頻道和故障排除以及網(wǎng)絡(luò)設(shè)備
分析和解決問題的技能，包括對細(xì)節(jié)和準(zhǔn)確性的高度關(guān)注
自我激勵，能夠獨立靈活地工作
強(qiáng)大的客戶服務(wù)導(dǎo)向
與內(nèi)部和外部員工互動的良好溝通技巧
雙語能力要求，能夠用英語簡潔明了地進(jìn)行表達(dá)