POSITION?SUMMARY
The?mission?of?the?Field?Service?Engineer?is?to?deliver?all?CAM?related?field?service?to?customers?mainly?in?Liuzhou?region,?but?may?also?in?whole?Greater?China.?The?goal?is?to?ensure?the?service?delivered?meets?and?exceeds?Lectra?service?standard,?ensure?customers?are?satisfied,?hence?contract?is?renewed.?Additionally,?the?engineer?indirectly?contributes?to?recurring?business?development?in?the?same?region.
DUTIES?AND?RESPONSIBILITIES:
??Carry?out?pre-installation,?installation,?audit?and?maintenance?of?CAD/CAM?equipment?in?the?field.
??Conduct?customer?training?on?CAM?application?and?maintenance.
??Troubleshoot?and?repair?CAM?equipment?when?there’s?technical?issues,?including?but?not?limited?to?software?installation,?parts?replacement?and?remote?report?generation.
??Closely?report?to?and?take?orders?from?Call?Center?in?Shanghai?on?all?field?activities.
??Promote?good?maintenance?of?CAM?equipment,?promote?Lectra?authentic?maintenance?kits?and?other?consumable.
??Maintain?good?relationship?with?customer,?able?to?demonstrate?Lectra?service?value.?Ensure?customers?understand?service?contract?value.
EDUCATION?AND/OR?EXPERIENCE:
??Bachelor?degree?on?electronics,?electrial?and/or?mechanical?engineering
??3?years?or?above?experience?as?field?service?engineer
??Able?to?read,?write?and?speak?English,?as?all?technical?materials?are?written?in?English?and?technical?support?from?France?is?in?English?as?well.
POSITION?QUALIFICATIONS:
??Knowledge?of?electrical?and?mechanical?engineering.?Capability?to?analyze,?describe?and?solve?technical?issues.
??Computer?literate?(Microsoft?environment:?Word,?Excel,?PowerPoint,?Outlook)
??Able?to?cope?with?constant?pressure?(without?compromising?standards)?by?being?well?organized?and?planning?time?well;
??Able?to?work?independently,?have?team-work?spirit
??Good?customer?care?mindset
TRAVEL:
??The?position?is?based?in?Liuzhou
??Intensive?travel?in?Liuzhou?region.?May?cover?other?territories?in?Greater?China.