Summary：
The?Customer?Service?Representative?II?handles?a?variety?of?tasks?simultaneously?in?a?high?volume?call?center?in?an?expeditious,?include?customer?order?process,?customer?FCST?management,?delivery?,AR?collection,??resolve?product?and?service?problems?,?and?customer?special?requirement.?The?individual?should?also?be?an?independent?worker,?able?to?problem?solve?quickly?with?a?general?supervision.
Responsibilities?:
Customer?order?management,?including?customer?order?receiving;?system?process;?delivery?date?confirmation;?delivery?follow?up?and?order?closing.?
Handle?customer?correspondence?via?phone?and?email.
Manage?customer?FCST,?tracking?customer?demand?change?trend?timely?and?interacts?with?manufacturing?to?fully?meet?customer?demand.?
Identifies?special?requirements?to?include?product?configuration,?testing?and?shipment?dates?for?orders.
Work?with?other?departments?to?successfully?resolve?customer?issues?in?a?timely?fashion.
Follows?departmental?processes?to?resolve?product?and?service?problems.
Customer?AR?collection,?including?customer?statement,?invoice?delivery?and?payment?follow?up.?
Builds?and?maintains?client?relationships,?customer?service?satisfaction?survey,?improvement?action?and?follow?up.
Requirements：
College?degree?or?6?years?equivalent?in?work?experience.
?3?plus?years?of?customer?support?experience.
Ability?to?create?a?“cared?for”?customer?atmosphere.
Demonstrates?sound?business?judgment?and?decision?making.
Excellent?verbal?and?written?communication?and?problem?solving?skills.
Strong?business?correspondence?skills.
Thorough?understanding?of?Internet?technologies?including?browser?basics.
Team?player?with?positive?attitude.
Computer?competencies?including:?MS?Outlook,?Word,?and?Excel.
Ability?to?develop?creative?solutions?to?customer?service?issues.