崗位職責(zé)：
1.?Daily?management?of?the?technical?service?team?in?specific?region,?ensure?customer?requests?be?responded?timely.
?在指定區(qū)域里進(jìn)行技術(shù)服務(wù)團(tuán)隊(duì)的日常管理，確?？蛻粜枨蟮玫郊皶r(shí)響應(yīng)。
2.?Working?with?her/his?team,?as?an?excellent?candidate?to?provide?prompt?and?professional?technical?service?to?customers?,?ensure?technical?queries?are?properly?and?timely?handled.
?當(dāng)團(tuán)隊(duì)成員無(wú)法及時(shí)有效的提供客戶服務(wù)支持時(shí)，作為團(tuán)隊(duì)里的優(yōu)秀候選人，提供客戶迅速和專業(yè)的技術(shù)支持服務(wù)，確保技術(shù)需求及時(shí)響應(yīng)和解決。
3.?Implement?company?and?department?strategies?and?initiatives,?ensure?project?completion?timeliness?with?high?quality.?
?執(zhí)行公司和部門的策略和計(jì)劃，確保項(xiàng)目及時(shí)和高質(zhì)量完成。
4.?Provide?coaching?and?development?to?the?team,?build?team?spirit,?establish?KPI?for?team,?ensure?the?team?competence?improved.
?輔導(dǎo)和發(fā)展團(tuán)隊(duì)成員，構(gòu)建良好的團(tuán)隊(duì)精神，建立團(tuán)隊(duì)成員考核目標(biāo)，確保團(tuán)隊(duì)技術(shù)服務(wù)能力的提升。
5.?Visit?VIP?customer?regularly,?and?explore?the?customer?needs?and?potential?product?problem,?ensure?to?solve?customer's?product?application?problems?in?time?and?reduce?complaint?risk.
?重要客戶定期隨訪，及時(shí)發(fā)現(xiàn)客戶需求和潛在產(chǎn)品問(wèn)題，確保解決客戶產(chǎn)品應(yīng)用問(wèn)題和降低投訴風(fēng)險(xiǎn)。
任職要求：
1.?Bachelor?degree?or?above?in?Clinical?Laboratory?or?life?science?discipline?or?equivalent
?臨床檢驗(yàn)或生物相關(guān)專業(yè)，本科及以上學(xué)歷
2.?Minimum?3?years?working?experience?in?technical?support?for?medical?or?biotechnological?area?at?foreign?company,?at?least?1?year?managerial?experience.?
?3年以上外企醫(yī)藥或生物技術(shù)行業(yè)相關(guān)技術(shù)支持工作經(jīng)驗(yàn)，1年以上管理工作經(jīng)驗(yàn)
3.?Good?knowledge?of?immunology?knowledge
?熟悉免疫學(xué)相關(guān)知識(shí)
4.?Proficiency?in?ELISA?principle?and?operation
?精通ELISA原理與操作
5.?Troubleshooting?skill?and?experience
?具備投訴處理的技巧和經(jīng)驗(yàn)
6.?customer?service?consciousness
?客戶服務(wù)意識(shí)
7.?Training?skill?and?experience
?培訓(xùn)技巧與經(jīng)驗(yàn)
8.?Standard?and?fluent?mandarin,?good?communication?ability,?CET6,?familiar?with?MS?office?software
?普通話標(biāo)準(zhǔn)流利，具備良好的溝通能力，英語(yǔ)6級(jí)，熟悉辦公軟件
0755-27858055
4000-520-598