崗位職責(zé)：
Practice?R-Way?Service;?set?an?example?to?be?followed.
實(shí)踐R-Way服務(wù)，?以身作則。
Answer?telephone?calls?within?three?rings?according?to?property’s?standard.
在電話鈴響3聲之內(nèi)接聽電話并稱呼客人姓名。
Report?to?work?on?time?with?proper?uniform,?including?nametag.?Personal?appearance?must?comply?with?the?standard?of?the?hotel.
報(bào)告工作時(shí)著工服、佩帶名牌。?個人儀表符合酒店標(biāo)準(zhǔn)。
Stock?rooms?supply?to?par?levels.
儲備酒店用品至少到最低值。
Handle?all?deliveries?for?guest?requests?or?other?delivery?needs.
處理客人所有關(guān)于遞送的要求或其他要求。
Offer?the?hotel?guests?the?best?possible?service?through?courteous?and?guest?contact.
盡可能的?通過電話為客人提供最好的服務(wù)。
Complete?accurate?delivery-recording?sheets?to?track?delivery?times?and?completion.
準(zhǔn)確填寫地送單來控制地送時(shí)間和遞送任務(wù)的完成。
Track?all?amenities?delivered?to?guest’s?room?to?maintain?an?accurate?inventory?and?to?ensure?recovery?upon?guest?departure.
監(jiān)督所有客房用品的遞送來維持物品有效回?cái)n。
Have?knowledgeable?of?the?property,?hotel,?staff,?and?services?including?hours?of?operation.
對酒店、員工及營業(yè)時(shí)間了解。
Be?knowledgeable?of?the?surrounding?area.?Have?a?thorough?knowledge?of?the?guestrooms?including:?locations,?views,?amenities,?features,?types,?etc.
對周邊環(huán)境了解，對客房了解：位置、景色、特點(diǎn)、房型、房間客用品。
Work?in?a?safe?manner.
安全工作。
Each?associate?is?expected?to?carry?out?all?reasonable?requests?by?management,?which?the?associate?is?capable?of?performing.
員工?有義務(wù)完成管理層交給的任何合理的任務(wù)。
Be?responsible?for?the?ensuring?that?all?the?guest?comments?are?passed?on?to?the?centralized?Guest?Response?area?and?are?updated?in?all?necessary?Guest?History?databases.
確保所有的客人要求被集中到對客服務(wù)部門并做好客人歷史記錄。
Attend?training?sessions?and?meetings?as?required.
如果有必要的話，要參加培訓(xùn)會議。
To?perform?any?other?duties?as?assigned?by?the?management.
完成管理層交給的其他工作。
Maintain?safety?by?adhering?to?stated?safety?policies,?responsible?to?report?all?accidents?immediately.?Support?all?safety?programs.?Proceed?with?caution?when?walking?on?slippery?floors?and?in?congested?areas.?Ensure?that?proper?safety?instruction?is?given?before?operating?any?equipment.
通過強(qiáng)調(diào)安全政策來保證安全政策并及時(shí)報(bào)告突發(fā)事件。支持?所有保安系統(tǒng)。在濕滑地面上行走要小心。在操作設(shè)備前一定要有適當(dāng)?shù)?安全培訓(xùn)。
任職要求：
Must?be?-?Pleasing,?Charming,?Honest,?Sense?of?Urgency,?Right?Attitude,?good?telephone?voice
具備以下素質(zhì)：由親和力，?外形較好，誠實(shí)、有緊迫感、態(tài)度端正、接聽電話時(shí)語音動聽。
3.?1-2?years?of?work?experience?in?a?4-5?star?hotel?would?be?an?added?advantage?else?fresh?College?Graduates.
有4-5星級酒店1-2年工作經(jīng)驗(yàn)優(yōu)先。
Must?have?a?good?command?over?Mandarin?and?English?Language.
良好的英語及普通話。
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